Refund and Return Policy

30-Day Customer Satisfaction

 Satisfaction Guarantee If it doesn’t work for you, it doesn’t work for us. That’s our Customer Satisfaction Guarantee. If you are not completely satisfied with your purchase made on byflay.com, please review our return and refund policies below.

 Both Domestic and International purchases made on byFlay.com can be returned for a refund within 30 days of delivery. If we (byFlay.com) receive your return request within 30 days of delivery.
Products are eligible for a full refund.

When your return request is approved, please return the goods to the following address: 8240 NW 52nd Ter, Doral, FL 33166, United States.

We (byflay.com) don't cover the shipping cost for return(s), exchange(s). However exceptions can be made, based on personal situation. Please contact us for more information.

 All of our products come with a one-year warranty. Should the product contain manufacturer defects or if it does not work upon arrival, this warranty covers a max of two replacements within one year from the date you received your order. This warranty does not cover physical damage from misuse or accidental damage to the product. We will only honor warranty claims of purchases made from byFlay or authorized dealers. Refunds will be issued to the original payment method. You will receive an email confirmation once your return has been processed.

 Please feel free to reach out to our customer service team should you have any concerns around getting your return product back to us, we will be happy to help. Cancellations Once your order receives a tracking number, you are not eligible for a refund/order cancelation until the item is delivered to you. A store credit, refund or exchange can be processed once you receive the item and are willing to return the item to our Florida address. Most orders are delivered within 7-14 days.

30-Day Customer Satisfaction
 Guarantee If it doesn’t work for you, it doesn’t work for us. That’s our Customer Satisfaction Guarantee. If you are not completely satisfied with your purchase made on byflay.com, please review our return and refund policies below.

Both Domestic and International purchases made on byFlay.com can be returned for a refund within 30 days of delivery.

If we (byFlay.com) receive your return request within 30 days of delivery. Products are eligible for a full refund.
When your return request is approved, please return the goods to the following address: 
8240 NW 52nd Ter, Doral, FL 33166, United States.

We (byflay.com) don't cover the shipping cost for return, exchange. However exceptions can be made, based on situation. Please contact us for more information.

All of our products come with a one-year warranty. Should the product contain manufacturer defects or if it does not work upon arrival, this warranty covers a max of two replacements within one year from the date you received your order. This warranty does not cover physical damage from misuse or accidental damage to the product. We will only honor warranty claims of purchases made from byFlay or authorized dealers.

Refunds will be issued to the original payment method. You will receive an email confirmation once your return has been processed.

Please feel free to reach out to our customer service team should you have any concerns around getting your return product back to us, we will be happy to help.

Cancellations
Once your order receives a tracking number, you are not eligible for a refund/order cancelation until the item is delivered to you. A store credit, refund or exchange can be processed once you receive the item and are willing to return the item to our Florida address. Most orders are delivered within 7-14 days.

Please Contact Us With Any Questions 

We are here for you! Monday to Sunday.

9AM - 5PM EST

Email: support@byflay.com, or by chat 

Call us : 1 (850) 517-1851

Business Address: 1 V. Gerulaičio g, 08200, Vilnius, Lithuania