Shipping Policy 

I JUST PLACED AN ORDER, WHEN WILL IT SHIP?

Order processing is 1 - 3 days.  Delivery time is 7 - 14 days. We ship order out from Monday to Sunday. 

HOW LONG IS THE SHIPPING TIME?

Orders will be shipped via CJ Packet Shipping line. Average transit times to the United States: 7 - 14 days. There are circumstances that are out of control (natural disasters, holidays, weather, etc) that may cause shipping postponements. While most packages will arrive on time, there may be circumstances and delays that our carriers may experience. For this reason, we do not guarantee the exact delivery time; the delivery issue is the responsibility of the shipping company.

WILL I RECEIVE A TRACKING NUMBER?
We provide tracking for every order. Once order is shipped out, you will receive email/SMS with tracking number number.

CAN I CANCEL MY ORDER?
Please immediately contract us support@byflay.com

I HAVE ENTERED AN INCORRECT ADDRESS! If you have misspelled or auto-filled your address incorrectly, simply reply to your order confirmation email and give us the correct information. Notify us immediately via email at support@byflay.com If the address is wrong, we can correct this within 24 hours.

MY ITEM ARRIVED DAMAGED

We do ship every item with extra padding. Despite this, our customers report that around 1 in 1000 products arrives damaged due to mail service mistreatment. If this happens to you, please contact us at support@byflay.com 

MY PACKAGE HAVE BEEN LOST

We (byflay.com) are not liable for incorrect address, please double check, even triple check your shipping address before ordering. Once the order is shipped out, it's out of our control. So please make sure, that your put your shipping/billing address properly. If you believe there's was mistake made on our side, please contact us and we will resolve the issue.  

Contact us

We are here for you!
Monday to Sunday. 9AM - 5PM EST
Email: support@byflay.com
Call us

US 1 (850) 517-1851

Physical Address : 1 V. Gerulaičio g. 08200, Vilnius, Lithuania